ALC PRESS INC. (hereinafter referred to as "ALC") regards the protection of privacy as a matter of the highest priority and handles personal information under strict supervision. We pledge the following items to ensure that our customers can use our services with peace of mind.
In order to realize our corporate philosophy of "Creating a Network of Global Citizens," ALC proposes ideal language learning styles according to all ages, levels, and purposes, from infants to working adults. Within this framework, we recognize that protecting personal information is an integral part of our corporate activities and that it is an important social responsibility to engage in the appropriate handling and safety management of such information.
Accordingly, ALC hereby declares its policy regarding the protection of personal information both internally and externally. We conduct educational activities for employees regarding the importance of personal information, appoint a Personal Information Protection Manager for each department that handles personal information, and implement appropriate management of personal information.
- ALC shall acquire personal information by lawful and fair means and shall not handle it beyond the scope necessary to achieve the specified purposes of use. Except where permitted by laws and regulations, we will not provide the personal information entrusted to us to any third party without the consent of the individual concerned. Regarding Specific Personal Information (My Number data), we will not provide it to third parties even if the individual's consent is obtained. Furthermore, we will implement and maintain necessary measures to prevent any use of information outside the intended purposes.
- ALC shall comply with Japanese laws and regulations related to the protection of personal information, including the Act on the Protection of Personal Information, guidelines established by the government, and other relevant norms (such as industry guidelines).
- To prevent risks such as leakage, loss, or damage of personal information, ALC shall establish internal regulations and a responsibility system, and implement reasonable and appropriate security measures. Furthermore, we will periodically inspect the content of our security measures and take corrective action if any deficiencies are found.
- In light of changes in the environment surrounding ALC, including the needs of data subjects and trends in IT technology, we will review our Personal Information Protection Management System (PMS) in a timely and appropriate manner and promote its continuous improvement. If there are complaints or consultations regarding personal information or the Personal Information Protection Management System, ALC will respond appropriately and promptly through the contact point listed below.
To execute this policy, ALC has established a Personal Information Protection Management System, which we will disseminate to our employees and other stakeholders to implement, maintain, and continuously improve. This policy shall be distributed to all officers and employees to ensure awareness, and shall be made available to anyone at any time by posting it on ALC's website, brochures, etc.
Contact Point for Complaints and Consultations / Personal Information Protection Policy Inquiries
ALC PRESS INC.
Contact: ALC Customer Center [Mon-Fri 9:00-17:00 / Closed on weekends and holidays]
Address: 3F Garden Grace Shinagawa Gotenyama, 6-7-29 Kitashinagawa, Shinagawa-ku, Tokyo 141-0001
Email: privacy@alc.co.jp
Personal Information Protection Manager: Director in Charge of Administration, ALC PRESS INC.
Accredited Personal Information Protection Organization:
Name: Japan Information Systems Users Association (JUAS)
Contact for Complaint Resolution: Accredited Personal Information Protection Organization Secretariat, Complaint Consultation Room
Address: 2F NBF Higashi-Ginza Square, 1-13-14 Tsukiji, Chuo-ku, Tokyo
Phone: 03-6264-1318
Hours: 10:00-16:00 (Closed on Saturdays, Sundays, and holidays)
Measures Taken for the Security Management of Personal Data
To ensure the proper handling of personal data, we have formulated a basic policy regarding "Compliance with Relevant Laws, Regulations, and Guidelines" and "Contact Point for Questions and Complaint Processing."
We have established Personal Data Handling Regulations for each stage--including acquisition, use, storage, provision, and deletion/disposal--regarding handling methods, responsible persons, persons in charge, and their duties.
In addition to appointing a person responsible for the handling of personal data, we have clarified the employees who handle personal data and the scope of personal data handled by such employees, and established a reporting and communication system to the responsible person in the event that a fact or sign of violation of laws or handling regulations is identified. We also conduct periodic self-inspections of the status of personal data handling, as well as audits by other departments or external parties.
We conduct periodic training for employees on matters to be noted regarding the handling of personal data. We also enter into confidentiality agreements with employees regarding personal data.
In areas where personal data is handled, we control the entry and exit of employees, manage equipment brought into such areas, and implement measures to prevent unauthorized persons from viewing personal data. We take measures to prevent the theft or loss of equipment, electronic media, and documents handling personal data, and implement measures so that personal data is not easily identified when such equipment or media are carried, including during movement within the office.
We implement access control to limit the scope of persons in charge and the personal information databases handled, and have introduced mechanisms to protect information systems handling personal data from unauthorized external access or malicious software.
For overseas training programs, ALC provides customers' personal information to overseas partner schools. In such cases, we provide the following information to the customer in advance and obtain the individual's consent before providing the customer's personal information to a third party located in a foreign country.
- Name of the foreign country where the third party is located
- Information on the personal information protection system in said foreign country obtained by appropriate and reasonable methods
- Information on measures taken by the third party for the protection of personal information
Regarding Personal Information Including Credit Card Information
The purpose of acquisition, the name of the acquirer, the recipients, and the storage period for credit card information (cardholder name, card number, expiration date) acquired by ALC from customers are as follows:
- Purpose of Use: To settle payments for products and services purchased.
- Acquirer of Information: ALC PRESS INC.
- Recipients of Information: The credit card issuer used by the customer, participating or affiliated partners, GMO Payment Gateway, Inc., Stripe, ZEUS Co., Ltd., System Research Co., Ltd., and Remise Corporation.
- Storage Period: ALC complies with the non-retention of credit card information. After providing the information to the recipients listed in (3) above, ALC does not retain any of the customer's credit card information.
- Provision of Personal Information to Card Issuers:
The following personal information collected by ALC from customers will be provided to the card issuer used by the customer for the purpose of detecting and preventing unauthorized use by the card issuer. If the card issuer used by the customer is located in a foreign country, this information may be transferred to the country to which the issuer belongs. Since ALC cannot identify the specific card issuer used by the customer or the country where said company is located based on the information collected from the customer, we are unable to ascertain and provide information regarding the following personal information protection measures:
- Name of the foreign country where the recipient is located
- Information regarding personal information in said country
- Personal information protection measures of the issuer
Information regarding personal information protection systems in various countries is posted on the website of the Personal Information Protection Commission (https://www.ppc.go.jp/). If the customer is a minor, the service shall be used after obtaining the consent of a person with parental authority or a guardian.
Personal Information Protection Management System (PMS)
This refers to a series of mechanisms for protecting personal information, including policy formulation, organizational structure, planning, implementation, inspection, and review.
ALC considers the protection of customer privacy to be a top priority and handles personal information with the utmost care based on this "Privacy Policy."
All customer personal information will be acquired, used, provided, or disclosed as described in this "Privacy Policy." However, this "Privacy Policy" does not apply to services of other companies linked from this website. Please check with each respective link destination.
Handling of Information Acquired on This Website
This website (referring to websites operated by ALC, including applications provided by ALC using the internet; hereinafter collectively referred to as "this Website") acquires access logs of customers. These log files are used as investigative material when trouble occurs on servers, and are helpful for general statistics regarding service quality improvement and site usage.
1. Prohibited Acts
This Website contains content where users can post. If you directly disclose personal information here, there is a possibility that such information may be acquired and used by a third party; therefore, the posting of personal information is prohibited.
2. Entry of Optional Information
Information designated as optional when a customer enters data does not fundamentally affect the receipt of the service if not entered. However, depending on the service, entering optional items may allow the customer to receive services better suited to their needs.
3. About Cookies
This Website uses cookies (an industry-standard technology for web servers to identify a customer's computer). Additionally, access analysis is conducted using third-party technologies (Google Analytics, web beacons). This is used as part of service improvement and does not collect information that can identify an individual (such as name or phone number).
For details on the use of cookies, please check the section "◆ Click here for 'Handling of Personal Information'" below.
External Links
This Website contains links to third-party sites. ALC assumes no responsibility for the privacy statements or content of third-party sites linked. When using third-party sites, we recommend that you read the privacy statements on each website to understand how personal information is acquired, used, and shared.
◆ Click here for "Handling of Personal Information"
